Terms of Use
Last updated: 28 August 2026
Agreement
These terms govern your use of natterback.com and the Natterback subscription service, operated by aufintools (“we”, “us”). By using the site or signing up, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the site or service.
Who we are
aufintools operates Natterback. Contact: hello@natterback.com. More about us: aufintools.com.
The service
Natterback is a subscription service for Australian trade businesses. It drafts replies to Google reviews and sends them for approval by SMS or email. Nothing posts to Google without your explicit approval.
Sign-up
- You must provide accurate contact details and, if you choose SMS, a number you control.
- You are responsible for any consent you give to receive SMS or email from us.
- Published pricing applies when you start a paid subscription.
Your responsibilities (when using the product)
- You must have authority to connect Google Business Profiles you link to Natterback.
- You stay responsible for the content of replies posted to Google. AI drafts are suggestions only; you approve what goes live.
- You must not use the service for unlawful, misleading, or abusive content.
- You must comply with Google’s terms and Australian law (including spam and advertising rules).
Pricing and billing
Prices shown on the site (for example AUD $45 per month plus GST, $49.50 including GST at checkout) apply when you start a paid subscription. Refunds (including the 30-day money-back guarantee) and cancellation are handled as described at sign-up or on request to hello@natterback.com. Payments are processed by Airwallex.
Acceptable use
You must not misuse the site or service (including attempting to break security, scrape at abusive volume, or submit automated spam through forms).
Intellectual property
Natterback branding, site design, and product materials are owned by aufintools or our licensors. You may not copy them except as needed to use the service. You retain ownership of your business content and review replies; you grant us a licence to process that content only to provide the service.
Disclaimer
The site and service are provided on an “as is” basis. To the extent permitted by Australian Consumer Law, we do not warrant uninterrupted or error-free operation. Nothing in these terms excludes rights you cannot waive under the Australian Consumer Law.
Limitation of liability
To the extent permitted by law, we are not liable for indirect or consequential loss, or loss of profits, revenue, data, or goodwill arising from use of the site or service. Our total liability for any claim relating to the website or service is limited to AUD $100, or the amount you paid us in the prior 12 months for the relevant paid service (if any), whichever is greater. These limits do not apply where the law forbids limiting liability.
Third-party services
The service relies on third parties (including Google, SMS providers, hosting, analytics, AI providers, and Airwallex). Their outages or policy changes may affect Natterback. We are not responsible for third-party platforms beyond our control.
Changes
We may update these terms. The “Last updated” date will change when we do. Material changes to paid subscriptions will be communicated where reasonably practicable. Continued use after changes means you accept the updated terms.
Governing law
These terms are governed by the laws of Australia. Courts in Australia have non-exclusive jurisdiction.
Contact
Questions: hello@natterback.com.